Most small and medium-sized businesses do not need a full-service IT team in house—but they do need fast access to help should a problem arise. Hansen Networks provides affordable Help Desk Support services for companies that need IT experts with broad domain knowledge who can resolve issues quickly.
- Patch management and virus/malware protection for all end-points
- Fast remote problem resolution minimizes downtime; same-day onsite service as necessary in most U.S. markets
- Support of company’s line-of-business applications
- Onsite dispatch as necessary, same day in most US markets
- Server, network, and workstation administration; 24/7 monitoring, automatic alerts
- More efficient management of IT budget
- Service delivery based on Information Technology Infrastructure Library® (ITIL) best practices